Help · Prices in AUD
Shipping & returns
Everything you need to know about getting your order, and what happens if something isn’t right.
Shipping
Orders under $59
$5.95
Orders $59 and over
Free
We ship anywhere in Australia. Orders are sent from our supplier’s warehouse overseas and usually arrive in 7–14 business days.
You’ll receive an email with tracking details once your order is on its way. Delivery times can be longer during busy periods such as November and December, or for remote areas.
Faulty items & returns
If your order arrives faulty, damaged, or isn’t what you ordered, we’ll make it right. Get in touch with your order number and a photo of the problem, and we’ll arrange a replacement or a refund. If we need the item back, we’ll cover the cost of returning it.
We don’t offer refunds or exchanges if you simply change your mind, so please check the colour and size before you order. This doesn’t affect your rights under the Australian Consumer Law.
Your consumer rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Contact us
Email sales@tailscape.com.au with your order number and we’ll get back to you as soon as we can.